A clear uptime target with accountability built in.
Our SLA page exists to set expectations clearly. Customers deserve to understand what availability target we operate toward and how we think about reliability.
Availability objective
Deca-Host is built to support production workloads with a strong uptime target. We invest in stable infrastructure, provisioning consistency, and fast operational response when something goes wrong.
No infrastructure platform is immune to failures, so our goal is to reduce disruption and communicate clearly when incidents occur.
Incident response mindset
When an outage or degraded service is reported, our priority is to confirm impact, isolate the cause, and communicate next steps with as much clarity as possible.
If you believe your service is affected, raise a support ticket immediately and include the relevant server or order details.