Reach the right team quickly, whether you need support or help choosing a plan.
We prefer support experiences that are clear and direct. If you are already a customer, a ticket from your dashboard is usually the fastest route. For pre-sales and general questions, our contact form keeps everything in one place for follow-up.
Response mindset
We optimize for useful replies, not canned acknowledgements.
Support route
Logged-in customers should use tickets for the fastest issue resolution.
Operational clarity
Include order details, account email, and what happened to speed up investigation.
Global customers
We support workloads deployed across multiple regions and use cases.
Choose the contact path that fits the situation.
Support Tickets
Best for technical issues, order follow-ups, and anything that needs context or screenshots.
Available to signed-in customers
Open TicketEmail Us
Use email for sales questions, partnership requests, or general business conversations.
We aim to respond within 1 business day
Pre-sales Guidance
Not sure which server or region to choose? We can point you to the right fit before you buy.
Best for sizing and migration questions
A little context helps us help you faster.
Share the email address used during sign-up or checkout.
Mention the server, order, or ticket reference if you have one.
Describe what happened and what you expected to happen instead.
Common contact questions
What is the fastest way to get help with an active server issue?
A support ticket from your dashboard is the fastest path because it gives the team your account and server context immediately.
Can I contact you before purchasing?
Yes. The contact page is meant for exactly that. Reach out with your workload details and we can suggest a suitable plan and region.
Do you help with failed orders or payment questions?
Yes. If an order stalls or a payment behaves unexpectedly, contact support and include the email used during checkout.